Who we are
We are Carers Gloucestershire, an independent charity and Company Limited by Guarantee that provides a range of support services to adult unpaid carers within Gloucestershire. We are a network partner of the Carers Trust.
We are funded by Gloucestershire County Council and the NHS Clinical Commissioning group to provide information, advice and guidance services, emotional support, carers’ voice support and carry out statutory carers assessments.
Why do we collect information about you?
When you contact us for information, advice or support relating to your caring role you are engaging with us in an agreement for the provision of those agreed services. Failure to provide us with the necessary personal information may result in us being unable to provide you with the service or could result in a delay in this provision.
When do we collect information about you?
We collect information about you when you register with us, request a Carers Assessment (whether directly or through a third-party referral) or engage with carers support services.
When we carry out a FACE carers assessment on behalf of Gloucestershire County Council we will obtain your written consent to share it with the County Council. All information relating to this assessment will be securely stored both on the County Council’s and our case management systems.
If you request, or we suggest that we refer you to a third-party organisation, we will only undertake this with your permission.
Who has access to your information?
Your information will be visible to any Carers Gloucestershire staff member for the purposes of providing you with a service, or information that you have requested. It is possible to restrict access to a smaller group of staff if requested.
Our database (CharityLog) is a secure cloud-based case management system and all internet traffic is via high-security encrypted code.
Where information is passed to a third-party organisation in order to make a referral on your behalf, we will specifically ask your permission in advance.