Countywide carer support contract to move from Carers Gloucestershire

Tuesday, 18 December 2018

Changes to carer support from April 2019

Carers Gloucestershire, the Gloucestershire-based charity that provides support for the county’s unpaid carers, will no longer provide statutory funded contract services for unpaid carers on behalf of Gloucestershire County Council and the Gloucestershire Clinical Commissioning Group from 31 March 2019.

The charity has provided information, advice and guidance, carer assessments, carer wellbeing support, learning and training and a platform for carers’ voices on behalf of the local authority since 2013. Following a public tender, the contract will be taken on by PeoplePlus Group Ltd, who provide a range of services across the UK, on 1 April 2019.

More than 13,000 carers who provide support for a family member or friend who could not manage without their help, are currently registered for the services provided by the Carers Gloucestershire team, with over 2,500 turning to them for help for the first time in each of the last three years. The Carers Gloucestershire team has been delivering a range of practical and emotional support services funded by county council and health authority grants since they were founded in 1992.

Carers Gloucestershire chief executive Tim Poole said: “We are very proud of our track record of delivering high quality services for carers through a passionate and dedicated staff team over many years which makes the loss of this contract disappointing.

“Our focus is on the wellbeing of carers and our staff team during the transition period of the contract. We will meet with PeoplePlus and Gloucestershire County Council commissioners to jointly develop robust plans for a smooth transition of services to help with the continuity of support for carers.

“In the meantime, we will continue to provide support to carers as usual and can be contacted on 0300 111 9000 or via email at

"In terms of the future for Carers Gloucestershire, while it is too early to tell in any detail, we still have some smaller contracts and will be undertaking a full review of our strategy moving forward."

The contract was awarded to PeoplePlus after a public tender and is worth £1.77 million per year for up to five years.

Key facts

  • There are more than 63,000 unpaid carers in Gloucestershire
  • Around 50 people become an unpaid carer for the first time in Gloucestershire every day
  • More than 12,500 unpaid carers are working over 50 hours per week in their caring role
  • Around 30,000 carers in Gloucestershire juggle work and care.
  • Over 70% of unpaid carers have experienced mental health problems as a result of their caring responsibilities.